Returns & Exchanges

At Sleep Village UK, we want you to rest easy knowing that if your purchase isn't the perfect fit for your home, you can return it within 30 days of delivery. All returned items must be in their original, unused condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes, ensuring all components and assembly instructions are included to prevent damage during transit.

• 3.
  Schedule Collection

  Once approved, we will coordinate a convenient collection date with our specialized furniture couriers or provide you with a prepaid shipping label for smaller accessories.

• 4.
  Quality Inspection & Refund

  After our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.